Privacy Policy

At Few Days Ha Long, we are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, services, or communicate with us.

1. Information We Collect

We may collect the following types of personal information when you book a tour, make an inquiry, or interact with us:

1.1 Personal Information Provided by You

Contact details (name, email address, phone number)
Booking details (preferred travel dates, number of travelers, special requests)
Payment information (processed securely via third-party providers)
Communication records (emails, messages, or phone inquiries)

1.2 Automatically Collected Information

When you visit our website, we may collect:

IP address and browser details for security and performance analysis
Cookies and tracking data to enhance user experience and improve services

2. How We Use Your Information

We use your personal information for the following purposes:

To process bookings and reservations with our partner cruise operators, tour providers, and accommodations
To communicate with you regarding your trip, inquiries, or updates
To provide customer support and respond to requests
To send promotional offers and updates (only if you have opted in)
To improve our website and services through analytics and user feedback

We do not sell or rent your personal data to third parties.

3. How We Share Your Information

Your information may be shared with the following third parties only when necessary:

Tour, cruise, and accommodation partners to confirm and manage your bookings
Payment processors to handle transactions securely
Legal authorities if required by law for fraud prevention or regulatory compliance

All third-party providers are expected to follow their own privacy policies, which we encourage you to review before booking.

4. Data Security

We take security seriously and implement measures to:

✔️ Protect your data from unauthorized access, alteration, or disclosure
✔️ Use SSL encryption for secure transactions
✔️ Restrict access to personal information to authorized personnel only

While we strive to protect your data, no system is 100% secure. We recommend using strong passwords and avoiding sharing sensitive information through unsecured channels.

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information upon request
Opt out of marketing communications at any time
Request details on how your data is used and stored

6. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance browsing experience
Remember preferences and improve functionality
Analyze website traffic and performance

You can disable cookies in your browser settings, but some website features may not function properly.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements.